Hosted Contact Centre

Hosted Contact CentreIntroducing Southern Communications Corporate Solutions HCC (Hosted Contact Centre) – Our unique proposition to address a rapidly growing market.

Our Hosted Contact Centre solution (HCC) is innovative, feature rich and bespoke to all consumer needs. Providing everything contact centre through a single, simple to use, self service solution. With unique commercials that enable resellers to enter a rapidly growing market with minimal risk and investment, to capture new revenues and margins.

HCC – What does a solution typically cost?

The market for Contact Centre solutions can be complex, and often customers struggle to calculate the true cost  they will incur – with vendors offering a variety of charging models and optional extras. Customers often end up paying more than they expect because their requirements evolve and they get caught out paying for unexpected extras later.

Market analysts (Contact Babel recently found that on average SME customers paid £80-£120 for voice only hosted solutions, and £125-£200 for inbound and outbound, multi channel solutions.

Why pay more than you should?

Call Recording Costs  –

With HCC – call recording is included, and so is 3 months worth of storage…and if you need more, we can store for up to 7 years on a price per GB basis.

Supervisor Access Costs –

Whether its supervisors, team leaders, administrators, or any other manager that needs to access HCC – there is no cost incurred, unlike many competitors.

Wallboard Costs –

Real time wallboards and historic reporting are all included at no extra cost, and can be customised easily to suit your businesses reporting needs.

Call Queuing Costs –

With HCC all queue queuing happens “in the cloud” so you only need bandwidth to site equivalent to the peak agent volume.

Multi Channel / Upgrades-

Enjoy a complete integrated solution with outbound dialler, that is fully supportive of email, chat, SMS, social media and video. HCC will continually evolve and introduce new capabilities over time as the market and consumer needs change – all at no extra cost. SLAs are also included.