Level 1 – Standard care
The Standard Care Plan is ideal for businesses with a need for coverage only during peak traffic times of regular business hours. The Standard Plan includes:
• Coverage 09:00 to 17:00, Monday through Friday, excluding bank holidays.
• Remote monitoring of data and PBX systems.
• Maximum response time of four hours on major alarms during business hours.
• Response time of eight business hours for minor outages.
Level 2 – Enhanced care
The Enhanced Care Extended Plan offer is for the customer who requires additional coverage and reassurance that their solution is covered outside of normal business hours. It
Includes:
• Coverage 09:00 to 17:00, Monday to Saturday, excluding bank holidays.
• Remote monitoring of data and PBX systems.
• Response time of four hours for major faults.
• Response time for minor outages of eight business hours.
Level 3 – Complete care
The Complete Care Plan offers comprehensive around the clock, on-call service. It includes:
• Coverage 24 hours a day, seven days a week.
• Remote monitoring of data and PBX systems.
• Response time of two hours on major alarms.
• Response time for minor outages of eight business hours.
